SHOPROPAY CANCELLATION, RETURN AND REFUND
POLICY
1. GENERAL
1.1. HSBE Limited, having its cooperate
office at Lotus Villas Jalpura Villa No-197, Greator Noida west up gautam Buddha
nagar uttar pradesh 201310,India “HSBE”, “we”,
“us” or “our”) is managing and operating the mobile
application/website and tablet applications available at www.SHOPROPAY.com (collectively referred to as “SHOPROPAY”, “Website”, “App”), which inter alia facilitate the sale and purchase of
products and services listed and sold (“Product(s)”)
on the Website. The term “User” or “Users” or “you” or “your” means any individual which uses, accesses or, browses
the Website and/or purchases the Products on the Website.
1.2. We aim to provide the best User
experience to our Users beginning from placing an order to initiating a
cancellation/return/refund. While transacting on SHOPROPAY, you can expect a
hassle-free experience in returning, cancelling the Products that you have
ordered/booked and can rely on us as your preferred shopping destination.
1.3. The ‘Terms and Conditions’ published on SHOPROPAY
shall be read by reference here. This cancellation, return, and refund policy
(“Policy”), together with the Terms and Conditions sets out HSBE’s
procedures and policies in accepting: (a) cancellation, (b) return, and (c)
refund thereof. Any cancellation or refund of Products by you are subject to
the terms and conditions set out under this Policy.
2. APPLICABILITY
OF POLICY
2.1. By using SHOPROPAY and/or initiating
a request for purchase of Product(s) on the SHOPROPAY, you agree to be bound by
the terms contained in this Policy. If you do not agree to the terms contained
in this Policy, you are advised not to transact on SHOPROPAY. Please note that,
we may from time to time change the terms of the Policy. Every time you wish to
use SHOPROPAY, please check the Policy to ensure you understand the terms and
conditions that apply at that time.
3. TERMS
OF CANCELLATION
3.1. You can cancel the order any time
prior to the dispatch of the Product. The order cannot be cancelled once the
dispatch has been initiated. However, once the Products have been dispatched,
and you wish to cancel the order, please reach out to the Customer Support and
request for order cancellation. We will put our best effort to avoid attempting
a delivery. However, in case the delivery is attempted, you may reject the
delivery.
3.2. The request for cancellation of the
order can be made by cancelling the order from ‘My Orders’ section by using the
order tracking number, or by calling our customer care number, or any other
method, as may be intimated by HSBE to you from time to time.
3.3. On the receipt of order cancellation
request, your order will be cancelled with immediate effect, and the refund
process for prepaid orders will be initiated within 24 hours of confirmation of
cancellation.
4. TERMS
OF RETURN AND REFUND
4.1. You may initiate return of Products
within the timelines and as per the terms stipulated under Annexure A (refer to the table provided at the end of this
Policy) of this Policy. We would accept the request for return of such Product
subject to the terms of this Policy. HSBE will not process return if you have
placed the order for a wrong Product model, colour or incorrect Product.
4.2. All our packages come with tamper
proof packaging. Please ensure that you do not accept packages where the seal
is tampered/and or outer package is damaged. Acceptance of a tampered or a
damaged package will automatically disqualify you from any return claims for
physically damaged/defective Products, incorrect Product, or missing
accessories.
4.3. You may register a complaint or
request for return through SHOPROPAY. To register a compliant or initiate
return, please go to ‘Orders’ section and select ‘Help’ tab and then select
‘Still need help’ at the bottom of the page. You may select the option from the
drop down menu to log the complaint or contact us via e-mail/ call/ chat with
us. To initiate return, you are required to select ‘log a complaint’ and
provide the necessary details about the shipment and order, provide the details
of the issue, if any, and request for return. For quality purposes, we may also
require you to provide images of the Product sought to be returned. The
‘return’ tab shall be available only during the duration of the return window.
In case of any complain or concern that may arise after the closure of the
return window, you may contact the customer care.
4.4. If you have received any Product
which is eligible for return in terms of this Policy, we suggest you to
immediately register a request in this regard on the SHOPROPAY. We will in our
sole discretion verify if: (a) the defects and damages in the Products or the
non-compliances claimed in such Products are acceptable by us, or (b) such
defects, damages or non-compliances are due to our default, and will accordingly
post verification, accept or reject the request for return. For such
verification, we may request you to send us images/video maximum upto 60
seconds or 2MB of the damaged or defective Product received, Product packaging
images, and/or our personnel to schedule a visit to assess the damage or defect
in the Product. Further, to the assessment of the damage or the concern
reported in the return request, HSBE may in its sole discretion resolve the
issue subject to the assessment report, in a manner as it may deem fit.
4.5. Please be informed that when you opt
to return the Products, upon our verification of the Products and the documents
relating thereto, the refund amount for such Products which are eligible for
return as per the terms of this Policy will be processed within a period of
1(one) business day from the date of us verifying the defect or the
non-compliance in the Product. Your refund will be processed only when the
conditions as may be stipulated by HSBE are fulfilled. The refund amount will
be credited to the original payment mode opted by you or in your wallet
associated with the SHOPROPAY (“Wallet”)
eligible for Wallet refund, as may be chosen by you. You acknowledge that after
initiation of refund, it may take additional time for your refund to reflect in
your account which is subject to your financial institution or payment solution
provider terms and conditions.
4.6. Please be informed that for Products,
for which you had opted for ‘Cash on Delivery’, as a payment option, you will
receive refunds in your bank account (as per the bank account details provided
by you to us) in case the Product is purchased from a third-party seller made
available. However, if the Sale was consummated by HSBE, you will receive your
refund in your Wallet. We do not make any cash refunds.
4.7. The amount claimed as refund will be
refunded to you within 15(fifteen) working days depending upon the mode of
payment chosen by you. Sometimes banks or financial intermediaries take a
longer time to process the refund request. However, if the refund does not
happen by the date advised, you may contact us, and we will gladly help you.
5. CUSTOMER
SUPPORT TEAM
For any feedback, concern or query, you
may please reach out to us on the below contact details:
Write
to us on: QC@SHOPROPAY.com
ANNEXURE A – RETURN TIMELINE AND CONDITIONS
Category |
Return
Policy |
Home & Kitchen (Pooja Needs, Electrical, Mops, Brushes
& Scrubs, Furnishing, Umbrella, Raincoat, Stationery, Toys, Games & Fitness,
Kitchenware, Dining) |
7 days Returnable You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product or accessory is
missing, or if the Product delivered is different from what was ordered basis
the Product description displayed on SHOPROPAY. In addition to the abovementioned conditions, we will
accept the return if you keep the Products in its original condition, along
with brand outer box, MRP tags attached, user manual, warranty cards, and
original accessories in manufacturer packaging for a successful return
pick-up. |
Fruit & Vegetables ( Fresh Fruits, Fresh Vegetables, Herbs
& Seasonings, Exotic Fruits & Vegetables ) |
Non-Returnable Products under this category are non-returnable due to
consumable nature of the Products. However, in an unlikely event of you
having concerns with the quality, freshness, physical condition of the
Product delivered or if the Product delivered is different from what was
ordered basis the Product description displayed on SHOPROPAY, you may return
the Product on door-step delivery or you may contact SHOPROPAY customer care
for resolution within 24 hours of the delivery of the Product for the
abovementioned reasons. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
Dairy & Bakery ( Dairy, Toast & Khari, Breads and Buns, Bakery Snacks,
Batter & Chutney, Cheese, Ghee Paneer & Tofu ) |
Non-Returnable Products under this category are non-returnable due to
consumable nature of the Products. However, in an unlikely event of you
having concerns with the quality, freshness, physical condition of the
Product or if the Product delivered is different from what was ordered basis
the Product description displayed on SHOPROPAY, you may return the Product on
door-step delivery or you may contact SHOPROPAY customer care for resolution
within 24 hours of the delivery of the Product for the abovementioned
reasons. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
Staples ( Atta, Flours & Sooji, Dals & Pulses, Rice
& Rice Products, Edible Oils, Masalas & Spices, Salt, Sugar &
Jaggery, Soya Products, Wheat & Other Grains, Dry Fruits & Nuts ) |
Non-Returnable Products under this category are non-returnable due to
consumable nature of the Products. However, in an unlikely event of you
having concerns with the quality, freshness, physical condition of the
Product or if the Product delivered is different from what was ordered basis
the Product description displayed on SHOPROPAY, you may return the Product on
door-step delivery or you may contact SHOPROPAY customer care for resolution
within 24 hours of the delivery of the Product for the abovementioned
reasons. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
Disposable ( Plates & Glasses, Kitchen &
Toilet Rolls, Paper Tissues & Napkins ) |
Non-Returnable Products under this category are non-returnable due to
consumable nature of the Products. However, in an unlikely event of you
having concerns with the quality, freshness, physical condition of the
Product or if the Product delivered is different from what was ordered basis
the Product description displayed on SHOPROPAY, you may contact SHOPROPAY
customer care for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
Snacks ( Foods, Biscuits & Cookies, Noodle, Pasta,
Vermicelli, Breakfast Cereals, Snacks & Namkeen, Chocolates &
Candies, Ready To Cook & Eat, Frozen Veggies & Snacks, Spreads,
Sauces, Ketchup, Indian Sweets Pickles & Chutney, Extracts &
Flavouring ) |
Non- Returnable Products under this category are non-returnable due to
consumable nature of the Products. However, in an unlikely event of you
having concerns with the quality, freshness or physical condition of the
Product or if the Product delivered is different from what was ordered basis
the Product description displayed on SHOPROPAY, you may contact SHOPROPAY
customer care for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
Beverages ( Tea, Coffee, Fruit juices, Energy &
Soft Drinks, Health Drink & Supplement, Soda & Flavoured Water ) |
Non-Returnable Products under this category are non-returnable due to
consumable nature of the Products. However, in an unlikely event of you
having concerns with the quality, freshness or physical condition of the
Product or if the Product delivered is different from what was ordered basis
the Product description displayed on SHOPROPAY, you may contact SHOPROPAY
customer care for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
Personal Care ( Hair Care, Oral Care, Skin Care, Bath
& Hand Wash, Body Wash & Bathing Accessories, Feminine Hygiene, Men’s
Grooming, CosmetiQC and Beauty Products, Deodrants & Fragrances, Health
& Wellness, Grooming Tools and Accessories ) |
Non-Returnable Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable nature of the Product.
However, in an unlikely event of you having concerns with the quality,
freshness or physical condition of the Product or if the Product delivered is
different from what was ordered basis the Product description displayed on SHOPROPAY,
you may contact SHOPROPAY customer care for resolution within 24 hours of the
delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
Personal Care-Health and Wellness(Body Supports) |
10 days Returnable You may return the Product if there is size issue, fit
issue, damaged, defective, or if parts of the Product or accessory is
missing, or if the Product delivered is different from what was ordered basis
the Product description displayed on SHOPROPAY. You can return the Product provided that the Product
is unused/unwashed, price tag /bar code is intact and not altered, and the
Product is not altered. Further, there should not be any strong odour /foul
smell/perfume/stain on the Product. In addition to the abovementioned, we
will accept the return if you keep the Products in its original condition,
along with brand outer box, and MRP tags attached. |
Home Care (Detergents, Dishwash, All Purpose Cleaners,
Fresheners & Repellents ) |
Non-Returnable Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable nature of the Product.
However, in an unlikely event of you having concerns with the quality,
freshness or physical condition of the Product delivered or if the Product
delivered is different from what was ordered basis the Product description
displayed on SHOPROPAY, you may contact SHOPROPAY customer care for
resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
Sports, Toys, and Luggage – Outdoor games – Holi colours, Holi accessories |
Non- Returnable Products under this category are non-returnable due to
consumable nature of the Products. However, in the rare event if you receive
a Product which is damaged, defective, having a missing part or if the
Product delivered is different from what was ordered basis the Product
description displayed on SHOPROPAY, you may contact SHOPROPAY customer care for
resolution within 72 hours of the delivery of the Product. Raising a request for resolution beyond 72 hours of
order delivery will result in your request being rejected. |
Sports, Toys and Luggage – Sporting Goods and Fitness
Equipment’s (Billiard,
Cricket inner apparel, Cricket Guards, Cycle and Rideon, Elliptical Trainers,
Exercise Bikes, Pedal Exercisers, Rowing Machines, Stair Climbers & Step
Machines, Treadmills, Massaging Equipment’s, Home Gym Systems, Racks &
Cages, Benches, Massager, Snooker, Table Tennis table, Other Sports
accessorie) |
Non- Returnable The Products under this category are non-returnable. However, in the rare event if the Product is damaged
or defective or not in working condition or has missing part or if the
Product delivered is different from what was ordered basis the Product
description displayed on SHOPROPAY, you are required to contact SHOPROPAY
customer care to intimate any damage or defect or missing part or difference
in the Product basis the description provided on SHOPROPAY, within 7 (seven)
days of delivery of the Product. In addition to the above-mentioned conditions, we will
accept the return only if you keep the Product unused in its original
condition, not altered or tampered by you, along with brand outer box,
price/brand tags attached, user manual, warranty cards, and original
accessories and parts in manufacturer’s packaging for a successful return
pick-up. The Product should not have any foul odour, stains, dents,
scratches, tears or damages, signs of being used In case of any issue arising after 7 (seven) days of
delivery Users may contact the manufacturer directly under the Product
warranty provided by the manufacturer (as applicable). |
Sports, Toys & Luggage – Sporting Goods and
Fitness Equipments (Badminton Accessories, Baseball, Basketball, Boxing,
Carrom Accessories, Cycle & Rideon accessories, Field Hockey Accessories,
Skates, Skateboards & Scooters, Sports Accessories, Table Tennis
Accessories, Tennis Accessories, Athelitic Equipments, Trophies, Volleyball
Accessories, Strength Training Equipment, Weights & Accessories, Yoga
Accessories, Fitness Equipments & Accessories, Speed & Agility
Training, Dartboard Accessories, Darts, |
7 days Returnable You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product or accessory is
missing or if the Product delivered is different from what was ordered basis
the Product description displayed on SHOPROPAY. In addition to the abovementioned conditions, we will
accept the return if you keep the Product unused, in its original condition,
along with brand outer box, MRP tags attached, user manual, warranty cards
and original accessories in manufacturer packaging for a successful return
pick-up.d |
Handloom & Handicraft- Home & Kitchen (Bedsheets, Towels, Blankets, Quilts, Dohars, Curtains, cushion
covers, mats, Vases, Wall Decor, Table & Kitchen Linens, containers etc. ) |
7 days Returnable You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product or accessory is
missing, or if the Product delivered is different from what was ordered basis
the Product description displayed on SHOPROPAY. Return of Products on the
ground of: ‘Items not described as depicted’ is not allowed as these are
authentic handmade Products and can vary from Product to Product. Product may
have colour variations & imperfections inherent to handcrafted products
which add to its beauty & charm In addition to the abovementioned conditions, we will
accept the return if you keep the Products in its original condition, along
with brand outer box, MRP tags attached, user manual, warranty cards, and
original accessories in manufacturer packaging for a successful return
pick-up. |
Mom & Baby Care (Baby Grooming, Baby Bath & Hygiene,
Baby Food & Formula, Diapers & Wipes, Feeding, Baby Health &
Wellness, Mom and Maternity (Personal Care & Hygiene, Supplements &
Nutrition) |
Non- Returnable Products under this category are non-returnable due to
hygiene/personal care/wellness, and consumable nature of the Product.
However, in an unlikely event of you having concerns with the quality,
freshness, physical condition of the Product delivered or if the Product
delivered is different from what was ordered basis the Product description displayed
on SHOPROPAY, you may contact SHOPROPAY customer care for resolution within
24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
Mom & Baby Care (Baby Gear, Baby Bedding Sets &
Pillows, Baby Furnishing, Child Proof & Safety, Baby Toys, Mom &
Maternity (Pregnancy Pillows, Baby Utility Bags, Maternity Belly Support,
Maternity Shaping Belts) |
7 days Returnable You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product or accessory is
missing, or if the Product delivered is different from what was ordered basis
the Product description displayed on SHOPROPAY. In addition to the abovementioned conditions, we will
accept the return if you keep the Products in its original condition, along
with brand outer box, MRP tags attached, user manual, warranty cards, and
original accessories in manufacturer packaging for a successful return
pick-up. |
Men, Women, Boys, Girls, Junior Boys, Junior Girls,
Infants ( Clothing
Accessories, Western Wear, Ethnic Wear, Fusion Wear, Night & Lounge Wear,
Maternity ) |
10 days Returnable You may return the Product if there is size issue, fit
issue, colour issue, manufacturing defects, shrinkage in fabric, colour
bleeding, and bubbling or if the Product delivered is different from what was
ordered basis the Product description displayed on SHOPROPAY. You can return the Product provided that the Product
is unused/unwashed, price tag /bar code is intact and not altered, and the
Product is not altered. Further, there should not be any strong odour /foul
smell/perfume/stain on the Product. In addition to the abovementioned, we
will accept the return if you keep the Products in its original condition,
along with brand outer box, and MRP tags attached. |
Handloom & Handicraft ( Apparel- Sarees, Dress material,
dupattas, Stoles & Scarves etc; Footwear- Juttis & Mojris, Sandal
& Shoes etc ) |
7 days Returnable You may return the Product if there is size issue, fit
issue, colour issue, manufacturing defects, shrinkage in fabric, and bubbling
or if the Product delivered is different from what was ordered basis the
Product description displayed on SHOPROPAY. Return of Products on the ground of: ‘Items not
described as depicted’ is not allowed as these are authentic handmade
Products and can vary from Product to Product. Characteristic imperfections
associated with hand-printed, handwoven pieces like unevenness in selvedge
and weave could be expected and colours may fade/bleed due to the traditional
dyeing method employed. You can return the Product provided that the Product
is unused/ unwashed, price tag /bar code is intact and not altered, the
Product is not altered (unless proven vendor defect), and exchange is
initiated against the order under which it was bought and from same account.
Further, there should not be any strong odour /foul smell/perfume/stain on
the Product. In addition to the abovementioned, we will accept the
return if you keep the Products in its original condition, along with brand
outer box, and MRP tags attached and with original folds. |
Belts, Wallet, Handbags, Bags, Travel Luggage |
10 days Returnable You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product or accessory is
missing, or if the Product delivered is different from what was ordered basis
the Product description displayed on SHOPROPAY. You can return the Product provided that the Product
is unused/ unwashed, price tag /bar code is intact and not altered. Further,
there should not be any strong odour /foul smell/perfume/stain on the
Product. In addition to the abovementioned, we will accept the
return if you keep the Products in its original condition, along with brand
outer box, and MRP tags attached. |
Lingerie, innerwear, and swimwear; CosmetiQC; Socks
and stockings; Hair Accessories |
Non- Returnable Products under this category are non-returnable due to
hygiene/ personal care/wellness nature of the Product. However, in an
unlikely event of you having concerns with the quality or physical condition
of the Product delivered or if the Product delivered is different from what
was ordered basis the Product description displayed on SHOPROPAY, you may
contact SHOPROPAY customer care for resolution within 24 hours of the
delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
Footwear (Men, Women, Kids and Infants) |
10 days Returnable You may return the Product due to size issue, fit
issue, colour issue, manufacturing defects or if the Product delivered is
different from what was ordered basis the Product description displayed on SHOPROPAY. You can return if the Product is unused/ unwashed, and
price tag / bar code is intact. Further, there should not be any strong odour
/foul smell/perfume/stain on the Product. In addition to the abovementioned, we will accept the
return if you keep the Products in its original condition, along with brand
outer box, MRP tags attached, user manual, warranty cards, warranty
certificate and original accessories in manufacturer packaging for a
successful return pick-up. |
Watches |
7 Days Returnable This Product is eligible for return within 7 (seven)
days of delivery. You may request return of the Product if it is damaged,
defective or if parts of the Product or accessory is missing, or if the
Product delivered is different from what was ordered basis the Product
description displayed on SHOPROPAY. Please keep the Product in its original condition,
with brand outer box, MRP tags attached, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up. All
the protective coverage of the watch must also be intact. We may contact you to ascertain the damage or defect
in the Product prior to processing your request. |
Watch Straps & Bands |
7 Days Returnable This Product is eligible for return within 7 (seven)
days of delivery. You may request return of the Product if it is damaged,
defective or if parts of the Product or accessory is missing, or are
different from what was ordered basis the Product description displayed on SHOPROPAY. Please keep the item in its original condition, with
brand outer box, MRP tags attached, warranty cards, and original accessories
in manufacturer packaging for a successful return pick-up. |
Frames, Cases (Eyewear) |
7 Days Returnable This Product is eligible for return within 7 (seven)
days of delivery. You may request return of the Product if it is damaged,
defective or if parts of the product or accessory is missing, or are
different from what was ordered basis the product description displayed on SHOPROPAY. In addition to the abovementioned conditions, we will
accept the return if you keep the Products in its original condition, along
with brand outer box, MRP tags attached, user manual, warranty cards, and
original accessories in manufacturer packaging for a successful return
pick-up. We may contact you to ascertain the damage or defect
in the Product prior to processing your request. |
Sunglass |
7 Days Returnable This Product is eligible for return within 7 (seven)
days of delivery. You may request return of the Product if it is damaged,
defective or if parts of the Product or accessory is missing, or are
different from what was ordered basis the Product description displayed on SHOPROPAY. In addition to the abovementioned conditions, we will
accept the return if you keep the Product in its original condition, along
with brand outer box, MRP tags attached, user manual, warranty cards, and
original accessories in manufacturer packaging for a successful return
pick-up. We may contact you to ascertain the damage or defect
in the Product prior to processing your request. |
Contact Lenses |
Non- Returnable Products under this category are non-returnable due to
hygiene/ personal care/wellness nature of the Product. However, in the rare
event if you receive a Product which is damaged, defective, having a missing
part or if the Product delivered is different from what was ordered basis the
Product description displayed on SHOPROPAY, you may contact SHOPROPAY
customer care for resolution within 48 hours of the delivery of the Product. Raising a request for resolution beyond 48 hours of
order delivery will result in your request being rejected. |
Silver Coin |
Non-Returnable Products under this category are non-returnable due to
the nature of the Product. However, in an unlikely event of you having
concerns with the quality or physical condition of the Product or the package
delivered, you may contact the customer care for a resolution. In case the Product is accepted where the package is
tampered or the box is damaged, it will automatically disqualify you from any
return claims for physically damaged/defective Products, or incorrect
Product. Any concern regarding the quality or the package must
be communicated to the SHOPROPAY customer care within 24 hours of delivery. |
Books |
Non-Returnable Products under this category are non-returnable due to
consumable nature of the Product. However, in an unlikely event of you having
concerns with the quality or physical condition of the Product delivered or
if the Product delivered is different from what was ordered basis the Product
description displayed on SHOPROPAY, you may contact SHOPROPAY customer care
for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
Fashion Jewellery |
7 days Returnable The Products under this category are returnable within
7 days from the date of delivery. We will accept the return if you keep the Products in
its original condition, along with brand outer box, MRP tags attached, user
manual, warranty cards, warranty certificate and original accessories in
manufacturer packaging for a successful return pick-up. |
Fashion (Rakhi) |
Non-Returnable Products under this category are non-returnable due to
consumable nature of the Product. In the rare event you receive a damaged, defective,
have a missing part or are different from what was ordered basis the Product
description on SHOPROPAY, you may contact SHOPROPAY customer care for
resolution within 48 hours of the delivery of the Product. Raising a request for resolution beyond 48 hours of
order delivery will result in your request being rejected. |
ElectroniQC (Mobiles & Tablets, Home Appliances, Computers,
Printers and IT, Kitchen Appliances, Smartwatches, Fitness Bands, Smart
Wearables, Audio, Telephone sets, musical instrument, peripherals,
photography devices, storage devices, power devices, entertainment promotion
devices, or lighting products and Accessories, Office appliances) |
05 days Returnable (T&C Apply) The Products under this category, mobiles, tablets,
wireless phones, audio enhancement, small domestic appliances, smartwatches,
laptops, power, musical instrument, peripherals, photography devices, storage
devices, power devices, entertainment promotion devices, or lighting
products, (any item which you can install without the assistance of a
technician) delivered has any physical damage, have a missing part or are
different from what was ordered basis the Product description on SHOPROPAY,
you are required to contact SHOPROPAY customer care to intimate of any
physical damage, missing or wrong product etc., within 24 hours of delivery.
For such Products reported, return will only be processed, if the Product is
not found to be activated and may be subjected to verification as per the
terms of this Policy. The Products under this category are returnable within
5 (five) days from date of delivery only if they is defect or is dead on
arrival. You are required to contact SHOPROPAY customer care to intimate
about any defect or non-functionality condition of the Product i.e., if the
Product delivered is dead on arrival (DOA). Product being reported under
defective/DOA cases, the return will be processed subject to verification as
per the terms of this Policy. However, for brands such as Apple, Samsung, MI,
POCO, Xiaomi, Redmi, Oppo, VIVO, OnePlus, Tecno, Infinix, Lenovo, Acer, HP,
Epson, Dell, Asus, and Fossil you have to directly contact to the Brand
Customer Care which may be found on the relevant brand website. Incase of any
further assistance required, please contact the SHOPROPAY customer care
within 5 (five) days of delivery. In case of any issue arising after 5 (five) days of
delivery users may contact the manufacturer directly under the Product
warranty provided by the manufacturer (as applicable). Please keep the Product in its original condition,
with brand outer box, MRP tags attached, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up. In
case the Product is accepted where the package is tampered or the box is
damaged, it will automatically disqualify you from any return claims for
physically damaged/defective Products, incorrect Product, or missing
accessories. You should make sure that you erase any/all personal
information from an electronic device that stores any personal information,
prior to returning to us. HSBE shall not be liable for any misuse or loss or
theft of such information. |
ElectroniQC-Computers (Toners and Ink Cartridges, Graphic Cards
and Motherboards) |
Non- Returnable Products under this category are non-returnable due to
consumable nature of the Product. In the rare event you receive a damaged, defective,
have a missing part or if the Product delivered is different from what was
ordered basis the Product description displayed on SHOPROPAY, you may contact
SHOPROPAY customer care for resolution within 24 hours of the delivery of the
Product. Raising a request beyond 24 hours of order delivery
will result in your request being rejected. We may ascertain the damage or defect in the Product
prior to processing your request. Please keep the Product in its original condition,
with brand outer box, MRP tags attached, warranty cards, and original
accessories in manufacturer packaging to enable us to ascertain the damage
and provide a resolution. In case the Product is accepted where the package
is tampered or the box is damaged, it will automatically disqualify you from
any return claims for physically damaged/defective Products, incorrect
Product, or missing accessories. |
ElectroniQC (Televisions, Large Appliances like Air Coolers, Air
Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave, and
Accessories.) |
05 days Returnable (T&C Apply) The Products under this category, air conditioners,
televisions, water purifiers, refrigerators, convection microwave or washing
machine (any item which requires installation/ demonstration by an authorised
technician), you are required to contact SHOPROPAY customer care to intimate
about any damage, defect or non-functionality condition of the Product i.e.,
if the Product delivered is dead on arrival (DOA) within 5 (five) days of
delivery*. Product being reported under damage, and defective/DOA cases, the
return will be processed subject to verification as per the terms of this
Policy. However, for brands such as Apple, Samsung, MI, Xiaomi, and OnePlus,
you have to directly contact to the Brand Customer Care which may be found on
the relevant brand website. Incase of any further assistance required, please
contact the SHOPROPAY customer care within 5 (five) days of delivery. You shall have the option to contact the brand or the
seller directly or SHOPROPAY shall arrange for a visit of a technician from
ResQ/the Brand/ Seller to assess the damage or defect and accordingly
initiate the return. *Products will not be eligible for
returns if they are installed by a third-party technician not assigned by SHOPROPAY. Please keep the Product in its original condition,
with brand outer box, MRP tags attached, warranty cards, and original
accessories in manufacturer packaging for a successful return pick-up. In
case the Product is accepted where the package is tampered or the box is
damaged, it will automatically disqualify you from any return claims for
physically damaged/defective Products, incorrect Product, or missing
accessories. |
ElectroniQC - Personal Care & Grooming - Oral care
(Power
Toothbrushes, Water Flossers and Accessories); Grooming (shavers, trimmer, epilator); Audio (in ear-earphones/ ear-bud); Pain relief (Hot and Cold bags);
Health care monitors (Body
Composition Monitors) |
Non-Returnable Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable nature of the Product. In the rare event you receive a damaged, defective,
have a missing part or are different Product from what was ordered basis the
Product description on SHOPROPAY, you may return the Product on door-step
delivery for the abovementioned reasons. In the rare event you receive a damaged, defective,
have a missing part or are different from what was ordered basis the Product
description on SHOPROPAY, you may contact SHOPROPAY customer care for
resolution within 24 hours of the delivery of the Product. Raising a request
beyond 24 hours of order delivery will result in your request being rejected. We may ascertain the damage or defect in the Product
prior to processing your request. . Please keep the Product in its original condition,
with brand outer box, MRP tags attached, warranty cards, and original
accessories in manufacturer packaging to enable us to ascertain the damage
and provide a resolution. In case the Product is accepted where the package
is tampered or the box is damaged, it will automatically disqualify you from
any return claims for physically damaged/defective Products, incorrect Product,
or missing accessories. |
ElectroniQC – Games – (Gaming Consoles, Gaming Controllers,
Gaming Accessories, VR Gaming) |
05 days Returnable (T&C Apply) The Products under this category are returnable within
5 (five) days from date of delivery only if they are damaged, defective, have
a missing part or are different from what was ordered basis the Product
description on SHOPROPAY. In addition to the abovementioned conditions, we will
only accept and process the return request if you keep the Products in its
original condition, along with brand outer box, MRP tags attached, user
manual, warranty cards, and original accessories in the manufacturer
packaging for a successful return pick-up. In case of any issue arising after 5 (five) days of
delivery, users may contact the manufacturer directly under the Product
warranty provided by the manufacturer (as applicable). We may contact you to ascertain the damage or defect
in the Product prior to processing your request. |
ElectroniQC – Smart Devices- JioDive VR headsets /
JioDive VR glasses) |
Non- Returnable Products under this category are non-returnable. In the rare event if you receive a damaged, defective,
having a missing part or are different from what was ordered basis the
Product description displayed on SHOPROPAY, you may contact SHOPROPAY
customer care for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. We may ascertain the damage or defect in the Product
prior to processing your request. Please keep the Product in its original
condition, with brand outer box, MRP tags attached, warranty cards, and
original accessories in manufacturer packaging to enable us to ascertain the
damage and provide a resolution. In case the Product is accepted where the
package is tampered or the box is damaged, it will automatically disqualify
you from any return claims for physically damaged/defective Products,
incorrect Product, or missing accessories. |
ElectroniQC – Games – (Gaming Titles, Online Gaming, Skins/
Thumbgrip/ Consumables) |
Non- Returnable Products under this category are non-returnable In the rare event if you receive a damaged, defective,
having a missing part or are different from what was ordered basis the
Product description displayed on SHOPROPAY, you may contact SHOPROPAY
customer care for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. We may ascertain the damage or defect in the Product
prior to processing your request. Please keep the Product in its original
condition, with brand outer box, MRP tags attached, warranty cards, and
original accessories in manufacturer packaging to enable us to ascertain the
damage and provide a resolution. In case the Product is accepted where the
package is tampered or the box is damaged, it will automatically disqualify
you from any return claims for physically damaged/defective Products,
incorrect Product, or missing accessories. |
ElectroniQC - Health Care Devices (Vaporizers & Steamers, Stethoscopes) |
Non- Returnable Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable nature of the Product.
However, in an unlikely event if you receive a damaged, defective, having a
missing part or are different from what was ordered basis the Product
description displayed on SHOPROPAY, you may contact SHOPROPAY customer care
for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
All Pet Food (including Dog, Cat, Bird, Fish, Turtle etc.) and Grooming Aids and Accessories, Cat Litter &
Accessories, Health & Hygiene, Harness and Collars |
Non-Returnable Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable nature of the Product.
However, in an unlikely event of you having concerns with the quality,
freshness or physical condition of the Product delivered or if the Product
delivered is different from what was ordered basis the Product description
displayed on SHOPROPAY, you may contact SHOPROPAY customer care for
resolution within 48 hours of the delivery of the Product. Raising a request for resolution beyond 48 hours of
order delivery will result in your request being rejected. We may contact you to ascertain the quality, freshness
or physical condition of the Product prior to processing your request. |
Pet Toys, Aquarium & Accessories, Bird Accessories
& Cages, and Other Pets Accessories, Training & behaviour Aids,
Leashes, Habitats and Supplies, and Apparel |
7 days Returnable You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product or accessory is
missing, or are different from what was ordered basis the Product description
displayed on SHOPROPAY. In addition to the abovementioned conditions, we will
accept the return if you keep the Products in its original condition, along
with brand outer box, MRP tags attached, user manual, warranty cards, and
original accessories in manufacturer packaging for a successful return
pick-up. |
Furniture (Bedroom, Living, Dining, Outdoor, Indoor) |
Non-Returnable The Products under this category are non-returnable. However, in the rare event if the Product is damaged
or defective or not in working condition or has missing part or both the
Product and shipping package is damaged or different from what was ordered
basis the Product description provided on SHOPROPAY, you are required to
contact SHOPROPAY customer care to intimate any damage or defect or missing
part or difference in the Product basis the description provided on SHOPROPAY,
within 7 (seven) days of delivery. In any case, the return shall be initiated only when the
Product is not used, and is cleaned, not altered or tampered by you. The
Product should not have any foul odour, stains, dents, scratches, tears or
damages unless otherwise delivered in such a condition. In addition to the abovementioned conditions, we will
accept the return if you keep the Product in its original condition, along
with brand outer box, price/brand tags attached, user manual, warranty cards,
and original accessories in manufacturer packaging for a successful return
pick-up. For Products wherein installation or assembly services
is provided by the seller or the brand, the installation must be done by such
seller or the brand or the agent authorised by the seller or the brand. Any
damage caused to the Product post-delivery due to wrong handling or assembly
by you or third party not authorised by the seller or the brand, would render
the Product ineligible for return, replacement or warranty. IIn case of any issue arising after 7 days of delivery
users may contact the manufacturer directly under the Product warranty
provided by the manufacturer (as applicable). |
Auto Care (car freshener, cleaning kits, brake fluid and
lubricants, paint care, wax and shampoos, batteries and accessories) |
Non-returnable Products under this category are non-returnable due to
consumable nature. In the rare event you receive a damaged, defective or if
the Product delivered is different from what was ordered basis the Product
description displayed on SHOPROPAY, you may contact SHOPROPAY customer care
for resolution within 24 hours of the delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
Home Improvement – Auto Care (Tubes, Tyres and Rims) |
Non-Returnable Products under this category are non-returnable due to
consumable nature. However, in the rare event you receive a damaged,
defective or if the Product delivered is different from what was ordered
basis the Product description displayed on SHOPROPAY, you may contact SHOPROPAY
customer care for resolution within 72 hours of the delivery of the Product. Raising a request for resolution beyond 72 hours of
order delivery will result in your request being rejected. |
Home Improvement – Auto Care (Bike/Car covers, Car Interior
Accessories, Car Upholstery, Bike Batteries, Brakes, Car and Bike parts, Car
electroniQC, Car insect Repellents, Car Pressure Washers, Safety Accessories,
Tyre Inflators, Tyre and Tube Accessories) |
7 days Returnable You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product or accessory is
missing, or are different from what was ordered basis the Product description
displayed on SHOPROPAY. Please keep the Product in its original condition,
with brand outer box, MRP tags attached, warranty cards, and original
accessories in manufacturer packaging to enable us to ascertain the damage
and process the request. In case the Product is accepted where the package is
tampered or the box is damaged, it will automatically disqualify you from any
return claims for physically damaged/defective Products, incorrect Product,
or missing accessories. |
Batteries(Household Batteries, Rechargeable Batteries, Inverters
and UPS Batteries) |
Non-Returnable Products under this category are non-returnable due to
consumable nature. However, in the rare event you receive a damaged,
defective or if the Product delivered is different from what was ordered
basis the Product description displayed on SHOPROPAY, you may contact SHOPROPAY
customer care for resolution within 72 hours of the delivery of the Product. Raising a request for resolution beyond 72 hours of
order delivery will result in your request being rejected. |
Industrial and Scientific Tools, Lab & Scientific
Products, Test & Measure & Inspect Instruments, Power & Hand
Tools and Organisers, RobotiQC (drill machine, measuring instruments, cutting
tools, plumbing tools, scales and balances, lab supplies) |
7 days Returnable You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product or accessory is
missing, or are different from what was ordered basis the Product description
displayed on SHOPROPAY. Please keep the Product in its original condition,
with brand outer box, MRP tags attached, warranty cards, and original
accessories in manufacturer packaging to enable us to ascertain the damage
and process the request. In case the Product is accepted where the package is
tampered or the box is damaged, it will automatically disqualify you from any
return claims for physically damaged/defective Products, incorrect Product,
or missing accessories. |
Janitorial & Sanitation Supplies and Personal
Protective Equipment (personal
protective instrument, safety goggles, cleaning chemicals and tools, mask,
hand gloves) |
Non-Returnable Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable nature. In the rare event you
receive a damaged, defective or if the Product delivered is different from
what was ordered basis the Product description displayed on SHOPROPAY, you
may contact SHOPROPAY customer care for resolution within 24 hours of the
delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |
Home and Improvement - Paint, Wall Treatments &
Supplies |
Non-Returnable Products under this category are non-returnable due to
consumable nature of the Products. However, in the rare event if you receive
a Product which is damaged, defective, having a missing part or are
different from what was ordered basis the Product description displayed
on SHOPROPAY, you may contact SHOPROPAY customer care for resolution within
72 hours of the delivery of the Product. Raising a request for resolution beyond 72 hours of order
delivery will result in your request being rejected. |
Home Safety & Automation, Hardware & Plumbing |
7 days Returnable You may return the Product if it is damaged, defective
or is not in working condition, or if parts of the Product or accessory is missing,
or are different from what was ordered basis the Product description
displayed on SHOPROPAY. Please keep the Product in its original condition,
with brand outer box, MRP tags attached, warranty cards, and original
accessories in manufacturer packaging to enable us to ascertain the damage
and process the request. In case the Product is accepted where the package is
tampered or the box is damaged, it will automatically disqualify you from any
return claims for physically damaged/defective Products, incorrect Product,
or missing accessories. |
Packaging supplies, Kitchen & Bath Fixtures,
Building Supplies (Gating
& Railing, Tiles), Paint & Primer, Hardware &
Plumbing (Adhesives
& Sealers, Drain Cleaning Equipment) |
Non-Returnable Products under this category are non-returnable due to
hygiene/ personal care/wellness, and consumable nature. In the rare event you
receive a damaged, defective or if the Product delivered is different from
what was ordered basis the Product description displayed on SHOPROPAY, you
may contact SHOPROPAY customer care for resolution within 24 hours of the
delivery of the Product. Raising a request for resolution beyond 24 hours of
order delivery will result in your request being rejected. |