HSBE Limited, having its cooperate office at Lotus Villas Jalpura Villa No-197, Greator Noida west up gautam Buddha nagar uttar pradesh 201310,India (“HSBE”, “we”, “us” or “our”) is managing and operating the mobile application/website and tablet applications available at www.SHOPROPAY.com (collectively referred to as “SHOPROPAY”, “Website”, “App”), which inter alia facilitate the sale and purchase of products and services listed and sold on the Website (“Products”). The term “User” or “Users” or “you” or “your” means any individual or entity which uses, accesses or, browses the Website and/or purchases the Products.
2. APPLICABILITY OF POLICY:
Please note we do not offer the Products under this App outside India, however, you may be able to access or browse the Website from outside the Republic of India. Your Information will primarily be stored and processed in India and may be governed by the applicable laws (including data protection laws) that are different from those that
We may collect a variety of information from you, including your name, mailing address, phone number, email address and contact preferences, including any other usage and interaction details with us or our affiliates. We may collect such information which when combined with other pieces of information available with us could reasonably allow you to be identified (“Personal Information”).
We may also collect, receive, process or store certain sensitive personal data or information provided by you which may consist of, but not be limited to
· (a) Password;
· (b) Financial information such as bank account or credit card or debit card or other payment instrument details;
· (c) Any detail relating to (a) and (b) above as provided to us for providing Products; and
· (d) Any of the information received under (a) and (b) above by us for processing or storing under lawful contract or otherwise.
(Collectively, referred to as “Sensitive Personal Data or Information”).
Personal Information and Sensitive Personal Information are collectively referred to as “Information”.
4. USE OF INFORMATION COLLECTED:
The following is the manner in which we collect, use, share, and retain Information:.
We may collect Information, whenever relevant, to help provide you with information and to complete any transaction or display any Product you have requested or to participate in any event or contest. You also consent to the collection of certain Information or document as per the applicable laws in the course of your purchasing the Products.
The App seeks your Information to: (i) create and/or give you access to your registered account on the Website; (ii) validate and process your request for the provision of Products or accessing of the App; (iii) assist merchants to handle and fulfil your orders; (iv) develop, deliver, process and improve our Products in order to personalize and improve your experience; (v) inform you about our Products, offers, updates, upcoming events, including providing you information in relation to order confirmations, invoices, technical notices, security alerts; or (vi) facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements; (vii) provide you with recommendation about Products you may be interested in, based on your use of the App; (viii) provide you with marketing communications and advertising that we believe may be of interest for you; (ix) resolve any request, disputes, grievance, or complaints by you in relation to your use of the Website; or (x) detect and protect us against error, fraud and other illegal activity. When you use our voice, image and camera services, we use your voice input, images, videos, and other Information to respond to your requests, provide the requested Products to you, and improve our services or the Website.
We may disclose Information to our affiliates when necessary to perform services on our behalf or on your behalf, to provide display advertising and promotional services, providing search results and links (including paid listings and links), providing customer service etc. These affiliates may market to you as a result of such sharing unless you explicitly opt-out.
We may also share Information with external organizations or individuals if we believe that access, use, preservation or disclosure of the Information is reasonably necessary to:
· (a) meet any applicable law, regulation, legal process or enforceable governmental request;
· (b) detect, prevent or otherwise address fraud, security or technical issues;
· (c) protect against harm to the rights, property or safety of our or our Users, or the public, to fight fraud and credit risk, as required or permitted by law.
A third-party payment gateway provider may be required to collect certain financial information from you including, but not restricted to, your credit/debit card number or your bank account details (collectively referred to as “Financial Information”). All Financial Information collected from you by such third party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by you through a process of authentication in which we shall have no role to play and hence, we shall bear no liability in relation to the same. We shall neither be liable nor responsible for any actions or inactions of third party payment gateway providers or any breach of conditions, representations and warranties given by them. We shall also not be obligated to mediate or resolve any dispute or disagreement between you and such third party payment service providers.
We will treat your Information in accordance with applicable laws, and regulations.
6. THIRD PARTY APPLICATIONS, WEBSITES & SERVICES:
Please note that your mobile service provider, mobile operating system provider, third party applications (including the applications pre-loaded on your smart phones powered by Android/iOS platform or customized Android ROM (“Device”), social media platforms and websites that you access may also collect, use and share information about you and your usage. We do not control how these third parties collect, use, and share or secure your Information. For information about third-party privacy practices, please refer or read their respective privacy policies or take appropriate consultation.
We may use third-party advertising companies to serve ads when you visit the App.
7. NON-PERSONAL INFORMATION:
Non-personal information is defined as any data that does not personally identify you and may include unique system or hardware identifiers, system or application software, and peripherals.
Any non-personal information, when clubbed with personal information shall be treated as personal information.
The following is the manner in which we collect, use, share and retain non-personal information.
You agree that the App may collect diagnostic, technical, usage related information, for the usage purposes described below, or communicated to you at the time of collection. This information, once collected, is anonymized in a manner that does not personally identify you.
The above-mentioned information is gathered periodically to provide and improve the App and services therein, facilitate the provision of software updates, product support and other services to you (if any) and to verify compliance with the terms of this Policy.
To enable the App partners and third party developers to improve their software, hardware and services designed for use with the App, we may also provide any such partner or third party developer with a subset of diagnostic information that is relevant to that partner’s or developer’s software, hardware and/or services, as long as the diagnostic information is in a form that does not personally identify you.
8. LOCATION SERVICES:
The App, its licensees and agents, may access, collect and analyse your usage of the App and other information related to your location on a regular basis through Bluetooth and Wi-Fi signals and other technologies and data for the performance of the services provided by the App and to help improve the design, functionality, performance, and content of the App. In order to collect geo-location information, the location settings must be enabled on your Device. Therefore, in some cases, the App may request that you enable the location settings.
Except in cases where any specific services requested by you require or involve personal identification, the App collects location data anonymously and in a form that does not personally identify you. By using the App, you agree and consent to transmission, collection, maintenance, processing and use of your location data and queries to provide and improve such services of the App.
10. OTHER INFORMATION THE APP COLLECTS:
The App also may collect other information about you in ways that the App describe to you or otherwise with your consent. You can choose not to provide us with certain types of information, but doing so may affect your ability to avail and/or use some services or the App.
At the time of installation of the App, the App will require your permission to enable it to find the location of your Device, camera usage, microphone access, SMS, mount and un-mount file systems, etc. You acknowledge that you are agree to providing such information to the App.
The third-party service providers with whom we may share Information provided by you are not permitted to market their own services or send promotional e-mails or engage in promotional communication with you. We provide you with the opportunity to opt-out of receiving non-essential, promotional, or marketing-related communication from itself or its partners.
If you wish to remove your contact information from all our mailing lists and newsletters, you can click on the "unsubscribe" link or follow the instructions in each e-mail message. Alternatively, you can contact us at QC@SHOPROPAY.com. We reserve the right to limit membership based on availability of contact information. All Users will be notified by email prior to any actions taken.
12. ACCESS, CORRECTION AND DELETION:
The App strives hard to keep its records updated and accurate with your latest Information. You shall be responsible to ensure that the Information or data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such Information or data.
You may note that deletion of certain Information or withdrawal of consent may lead to cancellation of your access to the App or your access to Products, certain features and services of the App. Additionally, we may not be able to process your request of correction, updating or deletion, in case the same is not supported by valid documents or data retention is required by the applicable law or law enforcement requests or under any judicial proceedings or it is extremely difficult to implement (such as requests related to backup copies or if a new system is required to process the request or change of technical design) or risks the privacy of other users.
13. QUERIES AND COMPLAINTS:
We are committed to protect your Information collected and processed by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your Information, or any privacy-related feedback or concerns you may contact QC@SHOPROPAY.com