PRIVACY POLICY
1. GENERAL:
HSBE
Limited, having its cooperate office at Lotus Villas Jalpura Villa No-197,
Greator Noida west up gautam Buddha nagar uttar pradesh 201310,India (“HSBE”, “we”, “us” or “our”)
is managing and operating the mobile application/website and tablet
applications available at www.SHOPROPAY.com (collectively referred to as “SHOPROPAY”, “Website”, “App”),
which inter alia facilitate the sale and purchase of products and services
listed and sold on the Website (“Products”). The term “User” or “Users” or “you” or “your” means
any individual or entity which uses, accesses or, browses the Website and/or
purchases the Products.
SHOPROPAY
is committed to protecting and respecting your privacy. This privacy policy (“Privacy
Policy”) is to be read together with the terms of use (accessible here) (“Terms”) and all
other policies notified by us from time to time. This Privacy Policy outlines SHOPROPAY’s
privacy practices regarding the collection, use, disclosure, processing,
transfer, storage, retention and safeguarding of the Information (defined hereinafter) provided to us by you through the Website and/or
pursuant to the purchase of the Products.
2. APPLICABILITY
OF POLICY:
By
accessing, using, browsing, or purchasing on SHOPROPAY and/or by submission of
Information (and in case of a minor - submission of your Information either by
your parents or your guardian), you agree to be bound by the terms of this
Privacy Policy and consent to the collection, storage, possession, dealing,
handling, sharing, disclosure or transfer of your Information in accordance
with the terms of the Privacy Policy and agree to be governed by the laws of
India including but not limited to the laws applicable to data protection and
privacy.
Please
note we do not offer the Products under this App outside India, however, you
may be able to access or browse the Website from outside the Republic of India.
Your Information will primarily be stored and processed in India and may be
governed by the applicable laws (including data protection laws) that are
different from those that
We
may collect a variety of information from you, including your name, mailing
address, phone number, email address and contact preferences, including any
other usage and interaction details with us or our affiliates. We may collect
such information which when combined with other pieces of information available
with us could reasonably allow you to be identified (“Personal Information”).
We
may also collect, receive, process or store certain sensitive personal data or
information provided by you which may consist of, but not be limited to
·
(a) Password;
·
(b) Financial information such as bank
account or credit card or debit card or other payment instrument details;
·
(c) Any detail relating to (a) and (b)
above as provided to us for providing Products; and
·
(d) Any of the information received under
(a) and (b) above by us for processing or storing under lawful contract or
otherwise.
(Collectively,
referred to as “Sensitive Personal Data or Information”).
Personal
Information and Sensitive Personal Information are collectively referred to
as “Information”.
You
may be asked to provide your Information anytime you visit, access, use or
browse SHOPROPAY. We may share Information and use it in consistent with the
provisions of this Privacy Policy. We may also combine it with other
Information to provide and improve our Products, services, content and
advertising.
SHOPROPAY
is not directed towards minors. We do not knowingly collect Information from
any User who is under 18 (Eighteen) years. If we are made aware that we have
collected the Information of a person below the age of 18 (Eighteen) years, we
will take steps to delete such Information within a reasonable time frame. If a
parent or guardian becomes aware that his or her child has provided his/ her
Information on SHOPROPAY without their consent, he or she shall contact us for
the deletion of such Information. In the event, where in contravention to the
Privacy Policy and Terms, a person below the age of 18 (Eighteen) uses the
Products or accesses the Website, we shall not be held liable or responsible
for any damage or injury suffered by such person.
4. USE
OF INFORMATION COLLECTED:
The
following is the manner in which we collect, use, share, and retain
Information:.
Collection
We
may collect Information, whenever relevant, to help provide you with
information and to complete any transaction or display any Product you have
requested or to participate in any event or contest. You also consent to the
collection of certain Information or document as per the applicable laws in the
course of your purchasing the Products.
Usage
The
App seeks your Information to: (i) create and/or give you access to your
registered account on the Website; (ii) validate and process your request for
the provision of Products or accessing of the App; (iii) assist merchants to
handle and fulfil your orders; (iv) develop, deliver, process and improve our
Products in order to personalize and improve your experience; (v) inform you
about our Products, offers, updates, upcoming events, including providing you
information in relation to order confirmations, invoices, technical notices,
security alerts; or (vi) facilitate our internal business operations, including
the fulfilment of any legal and regulatory requirements; (vii) provide you with
recommendation about Products you may be interested in, based on your use of
the App; (viii) provide you with marketing communications and advertising that
we believe may be of interest for you; (ix) resolve any request, disputes,
grievance, or complaints by you in relation to your use of the Website; or (x)
detect and protect us against error, fraud and other illegal activity. When you
use our voice, image and camera services, we use your voice input, images,
videos, and other Information to respond to your requests, provide the
requested Products to you, and improve our services or the Website.
Sharing
We
may disclose Information to our affiliates when necessary to perform services
on our behalf or on your behalf, to provide display advertising and promotional
services, providing search results and links (including paid listings and
links), providing customer service etc. These affiliates may market to you as a
result of such sharing unless you explicitly opt-out.
We
may disclose Information to our trusted third-party service providers when
necessary in order to facilitate the provision of our Products on the Website.
We ensure that such third-party service providers are bound by reasonable
confidentiality obligations; and/ or use, maintain and follow generally
accepted industry and security standards commensurate with the security
standards set forth in this Privacy Policy with respect to such Information
We
may also share Information with external organizations or individuals if we
believe that access, use, preservation or disclosure of the Information is
reasonably necessary to:
·
(a) meet any applicable law, regulation,
legal process or enforceable governmental request;
·
(b) detect, prevent or otherwise address
fraud, security or technical issues;
·
(c) protect against harm to the rights,
property or safety of our or our Users, or the public, to fight fraud and
credit risk, as required or permitted by law.
We
may also disclose or transfer your Information to any third party as a part of
reorganization or a sale of the assets, division or transfer of a part or whole
of us. We shall ensure that third party to which we transfer or sell our assets
will have appropriate confidentiality and security measures, at least as
protective as those described in this Privacy Policy, to handle your
Information. You will have the opportunity to opt out of any such transfer if
the new entity's planned processing of your information differs materially from
that set forth in this Privacy Policy.
A
third-party payment gateway provider may be required to collect certain
financial information from you including, but not restricted to, your
credit/debit card number or your bank account details (collectively referred to
as “Financial Information”). All Financial Information collected
from you by such third party payment gateway providers will be used only for
billing and payment processes. The Financial Information collected from you is
transacted through secure digital platforms of approved payment gateways which
are under encryption, thereby complying with reasonably expected technology
standards. The verification of the Financial Information shall be accomplished
only by you through a process of authentication in which we shall have no role
to play and hence, we shall bear no liability in relation to the same. We shall
neither be liable nor responsible for any actions or inactions of third party
payment gateway providers or any breach of conditions, representations and
warranties given by them. We shall also not be obligated to mediate or resolve
any dispute or disagreement between you and such third party payment service
providers.
Retention
The
Information so collected shall be retained only for the duration necessary to
fulfil the purposes outlined in this Privacy Policy unless a longer retention
period is required or permitted by law. Once the purposes are achieved, all
Information is deleted in a safe and secure mode.
5. CHANGES/AMENDMENT/MODIFICATION
TO THE PRIVACY POLICY:
We
will treat your Information in accordance with applicable laws, and
regulations.
This
Privacy Policy is subject to changes and modification based on business, legal
or regulatory requirements and will be updated online on the Website. We will
make all efforts to communicate any significant changes to this Privacy Policy
to you. However, Your continued use of the App after any modification(s) to
this Privacy Policy will be deemed as your acceptance to such modification(s).
You are encouraged to periodically visit this page to review the Privacy Policy
and any changes to it.
6. THIRD
PARTY APPLICATIONS, WEBSITES & SERVICES:
Please
note that your mobile service provider, mobile operating system provider, third
party applications (including the applications pre-loaded on your smart phones
powered by Android/iOS platform or customized Android ROM (“Device”),
social media platforms and websites that you access may also collect, use and
share information about you and your usage. We do not control how these third
parties collect, use, and share or secure your Information. For information
about third-party privacy practices, please refer or read their respective
privacy policies or take appropriate consultation.
The
App may include links to other websites/applications or may display
advertisements from third parties and other content that links to third party
websites. Such websites/applications are governed by their respective privacy
policies, which are out of our control. Once you leave our Website, use of any
information you provide is governed by the privacy policy of the operator of
the website / application you are visiting. That policy may differ from that of
the App. If you can't find the privacy policy of any of such websites
/application via a link from the website's homepage, you should contact the
relevant website /application directly for more information. We are not
responsible for the privacy practices or the content such third party websites.
We
may use third-party advertising companies to serve ads when you visit the App.
7. NON-PERSONAL
INFORMATION:
Non-personal
information is defined as any data that does not personally identify you and
may include unique system or hardware identifiers, system or application
software, and peripherals.
Any
non-personal information, when clubbed with personal information shall be
treated as personal information.
The
following is the manner in which we collect, use, share and retain non-personal
information.
Collection
You
agree that the App may collect diagnostic, technical, usage related
information, for the usage purposes described below, or communicated to you at
the time of collection. This information, once collected, is anonymized in a
manner that does not personally identify you.
Usage
The
above-mentioned information is gathered periodically to provide and improve the
App and services therein, facilitate the provision of software updates, product
support and other services to you (if any) and to verify compliance with the
terms of this Policy.
Sharing
To
enable the App partners and third party developers to improve their software,
hardware and services designed for use with the App, we may also provide any
such partner or third party developer with a subset of diagnostic information
that is relevant to that partner’s or developer’s software, hardware and/or
services, as long as the diagnostic information is in a form that does not
personally identify you.
Retention
The
information so collected shall be retained only for a limited duration
necessary to fulfill the purposes outlined in this Privacy Policy unless a
longer retention period is required or permitted by law. Once the purposes are
achieved, all information is deleted in a safe and secure mode.
8. LOCATION
SERVICES:
The
App, its licensees and agents, may access, collect and analyse your usage of
the App and other information related to your location on a regular basis
through Bluetooth and Wi-Fi signals and other technologies and data for the
performance of the services provided by the App and to help improve the design,
functionality, performance, and content of the App. In order to collect
geo-location information, the location settings must be enabled on your Device.
Therefore, in some cases, the App may request that you enable the location
settings.
Except
in cases where any specific services requested by you require or involve
personal identification, the App collects location data anonymously and in a
form that does not personally identify you. By using the App, you agree and
consent to transmission, collection, maintenance, processing and use of your
location data and queries to provide and improve such services of the App.
9. COOKIES:
Due
to the communications standards on the internet, when you visit, access or
browse the Website, we automatically receive the uniform resource locator of
the site from which site you visit, access or browse the Website, details of
the website you visit on leaving SHOPROPAY, the internet protocol (“IP”)
address of each User’s computer operating system, type of web browser the User
is using, email patterns, and the name of the User’s internet service provider.
This information is used solely to analyse overall User trends and to help us
improve our Products and services. Please note that the link between the User’s
IP address and the User’s personally identifiable information is not shared
with third parties without such User’s permission or except when required by
law or to provide or facilitate the User with the services. Notwithstanding the
above, the User acknowledges that we reserve the right to share some of the
aggregate findings, including the information provided by the Users in an
unidentifiable, aggregate form, and not the specific data with advertisers,
sponsors, investors, strategic partners, and others in order to help grow the
business. The amount of information sent to us depends on the settings of the
web browser used by the User to access the Website. The User may refer to the
browser used, if the User wishes to learn what information is provided to
us. "Cookies" are small files placed on your hard
drive that assist us in providing our services. We place both permanent and
temporary cookies in your Device's hard drive. Information collected by cookies
and other technologies are treated as non-personal information. However, to the
extent that IP addresses or similar identifiers are considered personal
information by local law, we treat any information linked to such identifiers
as Information. Similarly, to the extent that non-personal information is
combined with Personal Information, we will treat the combined information as
Personal Information. Information collected by us, by any means whatsoever,
that does not personally identify the User as an individual (such as patterns
of utilization described above) is exclusively owned by us and may be used by
us and third party service providers for technical administration of the
Website, user administration, research, development, and other purposes. You
agree and understand that we do not exercise control over third party websites
displayed as search results or links on the Website. These other sites may
place their own cookies or other files on the Users’ computer or mobile,
collect data or solicit Information from the Users, on which we have no control
and shall not be held responsible or liable. We do not make any representations
concerning the privacy practices or policies of such third parties or terms of
use of such websites, nor do we guarantee the accuracy, integrity, or quality
of the information, data, text, software, sound, photographs, graphiQC, videos,
messages or other materials available on such websites. The inclusion or
exclusion does not imply any endorsement by us of such websites, the websites’
provider, or the information on the website. You understand that you may set or
amend your web browsers to delete or disable cookies. If you choose to disable
cookies on your computer or mobile telecommunication device, it may impair,
degrade or restrict access to certain areas of the Website.
10. OTHER
INFORMATION THE APP COLLECTS:
The
App also may collect other information about you in ways that the App describe
to you or otherwise with your consent. You can choose not to provide us with
certain types of information, but doing so may affect your ability to avail
and/or use some services or the App.
At
the time of installation of the App, the App will require your permission to
enable it to find the location of your Device, camera usage, microphone access,
SMS, mount and un-mount file systems, etc. You acknowledge that you are agree to
providing such information to the App.
11. OPT-OUT:
The
third-party service providers with whom we may share Information provided by
you are not permitted to market their own services or send promotional e-mails
or engage in promotional communication with you. We provide you with the
opportunity to opt-out of receiving non-essential, promotional, or
marketing-related communication from itself or its partners.
If
you wish to remove your contact information from all our mailing lists and
newsletters, you can click on the "unsubscribe" link or follow the
instructions in each e-mail message. Alternatively, you can contact us at QC@SHOPROPAY.com.
We reserve the right to limit membership based on availability of contact
information. All Users will be notified by email prior to any actions taken.
12. ACCESS,
CORRECTION AND DELETION:
The
App strives hard to keep its records updated and accurate with your latest
Information. You shall be responsible to ensure that the Information or data
you provide from time to time is and shall be correct, current and updated and
you have all the rights, permissions and consents to provide such Information
or data.
You
may note that deletion of certain Information or withdrawal of consent may lead
to cancellation of your access to the App or your access to Products, certain
features and services of the App. Additionally, we may not be able to process
your request of correction, updating or deletion, in case the same is not
supported by valid documents or data retention is required by the applicable
law or law enforcement requests or under any judicial proceedings or it is
extremely difficult to implement (such as requests related to backup copies or
if a new system is required to process the request or change of technical
design) or risks the privacy of other users.
13. QUERIES
AND COMPLAINTS:
We
are committed to protect your Information collected and processed by us and
look forward to your continued support for the same. In case of any feedback or
concern regarding protection of your Information, or any privacy-related
feedback or concerns you may contact QC@SHOPROPAY.com