· Delivery and shipping policy
DELIVERY
AND SHIPPING POLICY
1. GENERAL
1.1. HSBE Limited,
having its cooperate office at Lotus Villas Jalpura Villa No-197, Greator Noida
west up gautam Buddha nagar uttar pradesh 201310,India (“HSBE”,
“we”, “us” or “our”) is managing and operating the mobile
application/website and tablet applications available at www.SHOPROPAY.com (collectively referred to as the “SHOPROPAY”, or “Website”
or “App”), which inter alia facilitate the sale and purchase of
products and services listed and sold (“Products”)
on the Website. The term (“User” or “Users” or “you” or “ your”) means any individual
which uses, accesses or browses the Website and/or purchases the Products.
1.2. The ‘Terms and Conditions’ published
on SHOPROPAY shall be read by reference here. This ‘Shipping and Delivery
Policy’ (“Policy”), together with the ‘Terms and Conditions’ and
other polices on the Website sets out our policies and procedures towards
delivery and shipping of Products purchased via the SHOPROPAY.
1.3. We provide shipping
and delivery of our Products all over India. We aim to provide the best
customer experience for you by tying-up and partnering with leading logistics
service providers to handle your order in the best possible way and to ensure that
you have a hassle-free experience in receiving the Product that you have
ordered from SHOPROPAY. We make all commercially reasonable endeavours to
ensure that the Products are delivered to you in a timely fashion.
2. APPLICABILITY OF POLICY
2.1. By using SHOPROPAY
and/or initiating a request for purchase of Products on the Website, you agree
to be bound by the terms contained in this Policy. If you do not agree to the
terms contained in this Policy, you are advised not to transact on SHOPROPAY.
Please note that, we may from time to time change the terms of the Policy.
Every time you wish to use SHOPROPAY, please check the Policy to ensure you
understand the terms and conditions that apply at that time.
3. TERMS OF SHIPPING AND DELIVERY
3.1. We partner with
third party logistics service providers in order to effectuate Product shipping
and delivery to you (“Logistics
Partners”). We shall provide the details of the
Logistics Partner who will be responsible for processing the shipping and
delivery of any Product(s) purchased by you on the Website at the time such
Product is processed and successfully handed over to the Logistics Partner by
us. The Products are usually dispatched within 2 to 4 days of receiving the
Order on SHOPROPAY. In any case, the User will be provided with an estimated
timeline for the delivery of the Product purchased from SHOPROPAY. This
estimated timeline shall be notified to the user on the order confirmation page
displayed at the time the order is confirmed by us. We will also share details
about your orders pursuant to their dispatch on the e-mail ID and/or mobile
number provided by you/ registered with us. You agree and understand that
though we effectuate Product delivery to the Users through our Logistics
Partners, we reserve the right to ship and deliver the Products on our own
without engaging any Logistics Partners or third party service providers.You
agree and understand that though we endeavour to ship and deliver our Products
all across India, we may, in our sole discretion determine a select list of
areas which are unserviceable for delivery of Products, from time to time. We
or our Logistics Partners do not provide shipping and delivery services in such
unserviceable areas and may not process your orders on the Website in such cases.
In the event an area has been deemed unserviceable by us, we shall notify such
user at the time of placing an order for purchase of Products on the Website.
You may also verify whether an area is unserviceable for deliveries by us by
entering the relevant area pin-code on SHOPROPAY.
3.2. You agree and
acknowledge that to effectuate timely delivery of the purchased Products to you
we may inquire or collect specific information like your name, shipping
address, billing address, landmarks, contact details, etc. You shall ensure
that all information that is submitted by you to us on the Website is true,
complete, accurate and sufficient to identify the actual place of delivery. You
understand that you shall bear absolute liability in case of any failure by us
in delivering the purchased Products due to your failure to provide correct,
complete, sufficient and accurate information at the time of placing the order.
It is further clarified that we shall not be liable in any manner and at any
point in time due to your failure to provide correct and complete information
to enable us to execute a successful delivery of the Products.
3.3. We will attempt to
deliver the purchased Product to your designated address within the estimated
timeline of delivery notified to you. In the event you are not available or
present to accept the delivery of the Product, our Logistics Partners will make
a maximum of three (3) attempts to deliver the purchased Product(s) to you. If
the third delivery attempt is unsuccessful and you continue to remain
unavailable, we reserve the right to cancel the order of the purchased Products
at our sole discretion and the Product will be sent back to its original
source. We further reserve the right to deduct the shipping and delivery
charges borne by us while processing any refunds subsequent to such
cancellation.
3.4. While we make
reasonable endeavours in ensuring that purchased Products are delivered to you
in a timely manner and within the timeline notified to you, you accept and
acknowledge that the delivery may be delayed on account of:
(a) Logistics issues
beyond our control;
(b) Unsuitable weather
conditions;
(c) Political
disruptions, strikes, employee-lockouts, etc.;
(d) Acts of God such as
floods, earthquakes, etc.; and
(e) Other unforeseeable
circumstances.
3.5. In such events of
delay, we shall make reasonable attempt to inform you by writing to your email
ID and/or mobile number registered with us. We disclaim all liabilities that
may arise on account of our failure to inform or notify you of delays in the
delivery of purchased Products. Further, we shall be under no obligation to
compensate you for any claim that may otherwise arise on account of delay in
the shipment or delivery or use of the purchased Products.
3.6. We endeavour to
engage Logistics Partners, employees, agents with highest regard for ethics and
integrity; and who behave in a fashion that exudes thorough professionalism,
competence and good mannerism. You agree and acknowledge that the actions,
inactions of delivery individuals are not in our control, and it is not
possible for us to monitor and observe each delivery executive. Since we are
merely facilitating delivery of a Product purchased by you, we shall not be
liable for any acts or omissions on part of our delivery agents, employees, or
personnel and/ or the Logistics Partners or their employees, agents, or
personnel including deficiency in service, wrong delivery of Product, time
taken to deliver the Product, Product package tampering, misconduct etc. For the
sake of abundant clarity, it is stated that any ill-mannerism, impoliteness,
discourtesy or offensiveness shown by our delivery executives or the employees,
agents, personnel of the Logistics Partners is beyond our control and any issue
arising between you and our delivery executive or an employee, agent, personnel
of the Logistics Partners will have to be resolved by you, independently. You
agree and acknowledge that you will not hold us responsible or require us to
settle, mediate or resolve any disputes between you and the delivery personnel
delivering the Products to you.
3.7. Once you place an
order on SHOPROPAY, we process such order and hand over the purchased Product
to our Logistics Partner. The User will receive a unique tracking identity
number once the purchased Product is handed over to the Logistics Partner,
which will enable the User in tracking the status of delivery of the purchased
Products. The User may use the tracking identity number on the Website or the
website and/or the mobile application of the Logistics Partner to check the
status and location of the purchased Product and its estimated time of
delivery. Our operations and service teams coordinate with the Logistics
Partners to ensure that the Products are delivered to you at the earliest and
make all reasonable efforts in ensuring that the Logistics Partners update the
tracking status of the purchased Products on a real time basis. It is clarified
that we engage third party service providers to effectuate deliveries of the
Products and hence, we do not guarantee the accuracy or correctness of the
tracking status and the status may be subject to inconsistencies arising out of
time-lags in updating the information and/ or other technical difficulties
which are not in our control.
3.8. We reserve the
right to charge or collect shipping fees on Products from time to time.
Shipping charges may vary based on the value of the Product, type of Product,
area of delivery, payment mechanism, etc. In the event we charge a shipping
fees for the delivery of a purchased Product, such shipping fees will not be
refunded by us pursuant to any return request raised by you. However, we may
make exceptions and refund the shipping fees in the event a defected, damaged,
deficient or incorrect Product (for reasons attributable to, and accepted by us
after due verification in our sole discretion) has been delivered. You
acknowledge and accept that the title and risk of all Products ordered by you
shall pass on to you upon the delivery of the purchased Products to you. You
agree that the Logistics Partners are authorized to collect cash on our behalf
for ‘cash on delivery’ orders and shall be governed by the Fees and Payment
Policy.
3.9. Return of purchased
Products are facilitated through our reverse-Logistics Partners. On receipt of
request for return of Product on SHOPROPAY and the same being duly acknowledged
by us, our reverse-Logistics Partners shall get in touch with you in order to
collect the purchased Products from you. We process returns of purchased Products
in accordance with our Cancellation, Return and Refund Policy .
4. CUSTOMER SUPPORT
Any queries or concerns
relating to the shipping and delivery of Products as per this Policy may be
directed by you to our customer support team who can be contacted at the below
mentioned details:
Contact Details:
Customer Support Email
– QC@SHOPROPAY.com